Call Services

Experience:

Nevada SBC can refer you to inbound call centers who focuses on increasing your profits while providing friendly service to your customers and patients. They serve as an extension to the offices of many businesses, delivering customized unique applications for each client.



Messages are recorded, documented, and safeguarded for your quality assurance. Messages can be dispatched to you via email, fax or wireless device. Detailed reports will be given to you on a timely basis, so you have the opportunity and flexibility to make more informed business decisions.
Whether it’s medical dispatching, order taking, or after-hour services, our referrals will have a customized solution for you.  Here are some of the many services that could be provided for you.

Because your patients demand and deserve the best

  • HIPAA compliant
  • Medically-trained agents can quickly access information for physicians, patients and staff members
  • Your medical staff can enter and maintain their own on-call schedule via the Web
  • Technology that has assisted in the prevention of malpractice litigation
  • Agents who can search directories by any criteria or format you define:
    - City-wide on-call schedules
    - Physician information cards with physician profiles and clearing
     instructions

Because you can't do everything at once

  • Nevada SBC’s referrals step in as an extension of your staff to assist your customers:
    - Taking messages when all your lines are busy or overflowing
    - Answering your calls when you're running late, leaving early,
     or in a meeting
    - Guaranteeing you never miss an important call

Successful real estate agents can't be everywhere at once

  • Capturing your new sales leads 24/7
  • Making appointments to show properties
  • Answering your calls when you are on the phone, in a meeting or out of the office
  • Dispatching all call transactions to your cell phone, email, fax or
    wireless device, for your immediate follow-up.

Helping you bring healthcare home

  • 24-hours a day, seven days a week
  • Screening and clearing calls to the on call nurse or therapist
  • Prescription refills
  • Relaying requests for equipment

Successful businesses are defined by their profitability

  • Orders are sent via email, linked to a web site, or faxed to your fulfillment house for timely processing
  • Sophisticated order entry applications which contain:
    - Custom scripting
    - Multiple screens, branching, pop-up helpers, and drop-down
     lists
    - Database lookup fields for order entries and customer zip
     codes
    - Built in validation to ensure accuracy, such as 10-digit phone
     numbers, postal codes, credit card numbers

Help is on the way

  • Quickly dispatching emergency personnel to handle:
    - Storms, fires, floods and outages
    - Traffic signal emergencies
    - Sewer and storm drain maintenance
    - Environmental services
    - Hazard spills and leaks
    - Park department emergencies
    - Snow and ice controls
    - Building maintenance

Generating leads that generate dollars

  • Reports which document demographics, advertising, and other information to guide marketing direction
  • Sophisticated postal code and ANI referral applications which easily identify:
    - The closest representative
    - The closest provider
    - The closest dealer
    - The closest store
    - The closest location

Assisting families in need

24-hour-information intervention

  • Helping families access government, state, and community services
  • Offering families information on financial support programs
  • Evaluating families with specified qualifications
  • Referring families to the nearest location for assistance
  • Customized reports based on callers' information

Protecting your property, caring for your investments

  • Nevada SBC’s referrals provide emergency deployment to real estate property management companies, as well as to owners and investors of:
    - Multi-family units
    - Apartment complexes
    - Commercial properties
    - Community associations

Alternate communication for teachers, students, and parents

  • Using an automated voice messaging system, teachers, students and parents have 24-hour access to:
    - Daily homework assignments
    - Special events
    - Attendance records and information

Guiding tourism

  • Nevada SBC’s referrals will assist with reservations at hotels, motels and bed & breakfasts
  • Promoting special events
  • Providing visitor information services and brochure requests
  • Assisting with directions using Microsoft Map Point
  • Providing specialized reports to the client that document marketing and demographic information